Job Description

Our client is looking for a Senior Scrum Master to join their team!

Location: Greenwood Village, CO. Onsite 5 days per week.

Here is what you will be doing:

• Facilitate Scrum events and guide the team to deliver maximum customer value.
• Manage traditional project aspects including scope definition, status reporting, budget oversight, and risk/issue resolution.
• Serve the team and Product Owner in turning requirements into working software and tracking progress. Collaborate on requirements definition through user stories and acceptance criteria.
• Foster continuous improvement through effective retrospectives.
• Lead troubleshooting calls with vendors and external partners.
• Manage and track defect resolution, including updating defect statuses.
• Coordinate and schedule troubleshooting meetings with internal and vendor teams.
• Proactively follow up on defect fixes with both internal and external teams.
• Liaise with vendors and internal teams to determine the status of issues and tasks.
• Ensure tickets are routed to the correct teams and follow up on their progress.
• Provide weekly status updates to leadership.

Here is what our ideal candidate has:

• 5+ years of experience as a Scrum Master is required, with a strong background in enterprise-level environments.
• CSM certification preferred.
• Bachelor's degree in IT, Business, or related field.
• Exceptional interpersonal and communication abilities, capable of effectively interfacing with all levels of stakeholders.
• Understanding of project management and facilitating Scrum activities.
• Experience in Business Analysis or Quality Assurance is a plus.
• Familiarity with quality management techniques.
• Experience in the telecommunications industry is a plus.

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