Service Writer Job at Firematic, Shirley, NY

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  • Firematic
  • Shirley, NY

Job Description

Job Description

Job Description

Salary: $28-35/hr

WHO WE ARE:

Firematic is a family-owned business who has been serving those who protect us all for over 50 years!We are seeking a motivated Service Writer to join our team at our fast-paced, high-volume fire truck repair shop.

WHAT YOU'LL BE DOING:

In this role, you will be responsible for writing repair orders, scheduling service, and ensuring clear communication throughout the repair process. Responsibilities include but are not limited to:

  • Answer incoming calls and schedule Apparatus repairs
  • Greet customers upon arrival for service appointments
  • Maintain appointment and work scheduling as directed by the Service Manager
  • Prepare repair orders showing parts and labor estimates in accordance with
    established procedures
  • Daily data entry of parts, supplies, labor and outside vendor repairs on repair order
  • Route completed repair orders for invoicing
  • Ensure customer service standards are being met
  • Route completed repair orders for invoicing daily, upon completion

WHAT YOU BRING TO THE TABLE:

  • Positive can-do attitude!
  • Previous experience as a service writer or advisor (truck or automotive industry preferred).
  • Strong understanding of vehicle systems and repair terminology.
  • Excellent communication and customer service skills.
  • Proficient in repair order software and basic computer programs.
  • Ability to multi-task and work efficiently under pressure.

BENEFITS:

  • Health Insurance
  • 401K with Company match
  • Paid time off

Apply today and be a part of a growing, customer-focused shop!

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