Job Description

Summary:

The Spa Manager needs to be extremely detailed, self-motivated, and willing to take on initiatives as they arise. Open communication is key for the Spa Management, as well as the ability to enforce Spa Policies and Procedures in an effective manner. ​

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

• Believe and demonstrate the GSR Vision and Mission Statement.
• Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Develop and implement spa menus and marketing strategies
• Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
• Resolve guest issues and concerns to guest satisfaction
• Participate in Spa Manager on Duty shifts.
• Oversee Spa POS system (Infogenesis) & Spa reservation system (Book4Time).
• Act as the liaison for communication between all Spa employees and Spa Management.

Knowledge/Skills/Abilities

• College degree preferable or industry training equivalent.
• High School Diploma or equivalent required.
• Minimum two years supervisory/management experience in Spa or Hospitality industry.
• Extremely detail orientated, self-motivated and willing to take initiatives to handle projects and situations as they arise.

PHYSICAL DEMANDS

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

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