Job Description

Description

Zito is looking for a NOC Engineer to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to the standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible, and a self-starter with a positive attitude to face the challenges of a high energy organization. This position may require evening, night and/or weekend hours to include holidays after the training period.

Requirements

Responsibilities:

• Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc and drive issues to resolution.
• Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting.
• Work and escalate issues/network events internally and externally with various providers/vendors.
• Provide excellent customer service and technical support to a variety of clients.
• Responsible for network connectivity of over 6,000 devices.

Required Qualifications:

• Strong knowledge of TCP/IP.
• Knowledge of WAN and LAN hardware and technology.
• Knowledge of Cisco/Juniper.
• Tenacious problem solving skills, strong attention to detail and results orientation.
• Knowledge of telecom products and services.
• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to handle multiple projects and tasks.
• Ability to use personal computer and software applications (i.e. Word, Excel, etc.).
• Ability to work in self-disciplined environment.
• Well organized with good time management skills.

Preferred:

• JNCIA, CCNA and/or other technical certifications

Job Tags

Flexible hours, Night shift, Weekend work, Afternoon shift,

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